location: newport beach, ca
department: retail

The Keyholder is a key employee in maintaining good customer service in-store as well as supporting our online minnow community. A Keyholder is responsible for serving customers and accurately recording all sales, as well as assisting with merchandise responsibilities, such as stocking, processing shipments and keeping the store neat, clean, and organized. The Keyholder supports the operation of a profitable business through successful floor supervision and is capable of opening and closing shop responsibilities. The Keyholder reports to the Store Manager.

customer service:

  • Ability to clientele and understand the customer needs
  • Provide prompt, accurate and courteous responses to customers
  • Solve routine and complex customer issues
  • Possess the capacity to learn about the finest details of our products
  • Able to suggestively sell
  • Always acts in the best interest of the customer
  • Abide and enforce company COVID safety practices to maintain a safe environment for customers and team


general responsibilities:

  • Arrive on time and floor ready
  • Maintain a healthy work environment
  • Provide constructive feedback to the shop management
  • Respond well to feedback from management and follows directives
  • Able to identify a problem and properly report it
  • Actively pursue additional product knowledge as needed
  • Prioritize workload to maximize efficiency and minimize the impact on customer experience
  • Ability to think creatively in business and seek sales opportunities
  • Restocking what has been sold
  • Assist in receiving/processing of new merchandise
  • Respond promptly to emails from management
  • Abide by minnow policies and procedures
  • High level of ownership, accountability and initiative
  • Participate in store meetings and management meetings
  • Able to open and close a store


qualifications & skills:

  • High School diploma or equivalent combination of education and sufficient work experience
  • 2+ years of retail experience
  • Strong verbal and written skills, effective communicator
  • Ability to perform effective selling techniques to achieve sale and repeat business
  • Proficient in Shopify POS
  • Basic computer skills
  • Physical requirements: lift / carry / move 40lbs. minimum including fixtures and product
  • Ability to work a flexible schedule including holidays, nights and weekends


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